I will be on holiday from Friday 13th September, returning Monday 23rd September. Any orders placed within this time will be dispatched on my return. Thank you
THE YARN SPRITE
Online Craft Shop
WHAT ARE THE PAYMENT OPTIONS?
We accept secure payments via our website by debit/credit card or Paypal.
IF I HAVE A DISCOUNT CODE WHICH TAKES MY ORDER BELOW £30, WILL I STILL GET FREE DELIVERY?
No, you must spend £30 after the discount code value has been taken off to qualify for free delivery.
WHAT IF THE PRODUCT I NEED IS OUT OF STOCK?
If the product you require is out of stock, please click on the link to sign up to be notified via your email address when it comes back in stock.
CAN I CHANGE THE DELIVERY ADDRESS ON MY ORDER ONCE IT HAS BEEN PLACED?
CAN I ADD ITEMS TO MY ORDER ONCE IT HAS GONE THROUGH?
Please contact us and we will do our best to add any missed items on for you.
IS THE COLOUR OF YARN ON YOUR WEBSITE EXACTLY WHAT I WILL RECEIVE?
We try our best to ensure any images used are as true to the actual colours of yarn as possible, but unfortunately due to differing screen resolutions the colour received may vary.
HOW DO I CANCEL AN ORDER?
Please contact us as soon as you wish to cancel the order. If the order has not been dispatched we will cancel and refund this for you. If the order has already been dispatched, you would need to return the unwanted items to us for a full refund.